Legal notice
| Legal name of seller | Asiy, Inc.（Asiy株式会社） |
| Head of operations | Koki Sakai（酒井 滉貴） |
| Address | 6F Aoyama Marutake Bldg., 3-1-36 Minami-Aoyama, Minato-ku, Tokyo 107-0062, Japan |
| Telephone | +81 70-9033-2626 |
| info@asiy.io | |
| Price | Shown on each product page. Within Japan, in yen including consumption tax. Elsewhere, in US dollars by default, or in the local currency where that is supported. |
| Charges besides the price |
Shipping is paid by the customer and billed separately from the price of the piece. Within Japan it is a flat ¥1,200. For other countries it is calculated from the weight and the destination, and shown at checkout. Import tax and customs duty: international orders only. These are charged by the destination country and collected by the carrier when the parcel arrives. We do not collect them. The carrier may add a handling fee. For the United States, US import duty is paid by us before shipping and is included in the price. For Australia, pagodas and ornaments may be treated by the Australian authorities on arrival; the treatment fee (about A$100) is charged to you by the authorities. Hong Kong charges no duty or sales tax; nothing is due on delivery. New Zealand collects no duty or GST on parcels worth NZ$1,000 or less. For Switzerland, Swiss VAT (8.1%) and a Swiss Post clearance fee (about CHF 16 plus 3%) are collected from you on delivery. |
| Payment methods | Credit card (Shopify Payments) |
| When payment is taken | At the time of order |
| Delivery time | Every piece is made to order and ships within about four weeks. If a finished piece is already waiting in the workshop it may ship the same day. We email a tracking number the moment it ships. |
| Where we ship |
Japan, the United States, Australia, Canada, Hong Kong, New Zealand and Switzerland. For Canada, only pieces 1.5 cm thick or less can be sent, under Canadian plant-health rules (CFIA D-02-12). |
| Cancellation |
You may cancel within 24 hours of ordering, for any reason, and we refund you in full — unless the piece has already shipped. (A finished piece in the workshop may ship the same day. We email a tracking number when it ships, so if no tracking number has reached you, it has not shipped.) After 24 hours the piece is being turned for you, so it can no longer be cancelled. If we cannot ship within 30 days of your order, you may cancel for any reason and we refund you in full. If we cannot make your piece in the wood you ordered, we write to you at once and offer another wood. If none suits you, we refund you in full even after the 24-hour window. If we do not hear back within 7 days, we refund you in full and cancel the order. |
| If it does not arrive | If tracking has not shown “delivered” 30 days after despatch (10 days within Japan), email us. If Japan Post confirms the loss, or if 45 days (14 days within Japan) pass with no record of delivery, we refund the price of the piece and the shipping you paid us in full. We refund within 10 days of your request. |
| Returns |
Because every piece is made to order, we do not accept returns or exchanges for change of mind. If a piece arrives damaged, or differs materially from its product page, we refund you in full — tell us within 7 days of delivery. See the refund policy for details. Differences in colour, grain, dimensions and weight between one piece and another are the nature of hand work and are not grounds for return. |
Asiy, Inc. is the seller of record. This notice is required under the Japanese Act on Specified Commercial Transactions.